MSR Laboratories: Protecting Your Customers, Preserving Your Brand

The ultimate objective of any quality assurance initiative is to deliver an overall positive experience for your customers. Achieving this objective generates more sales, but even more importantly, it positions your brand above your competitors. Continuously protecting your brand's image requires a strategy that looks further ahead than just one successful product.

MSR Laboratories: An Intelligent Strategy for Consumer Product Quality Assurance

An industry leader in fast, actionable test results
Real time access to technical industry expertise
Cost effective solutions for small & medium sized businesses

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Toy Testing

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Toys and children's products have been under scrutiny since the Consumer Product Safety Improvement Act of 2008 (CPSIA) was enacted. In order to deliver both high quality and safe products to US consumers, manufacturers must have a complete understanding of the differences between a toy, children's product, child care article, and durable nursery goods. Do you?

Analytical Services

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MSR offers comprehensive analytical chemistry services to satisfy CPSIA and other regulatory requirements. Ensure your products are evaluated for heavy metals including lead & cadmium, phthalates, FDA Food Contact Surfaces and much more.

Consulting Services

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MSR Labs offers a wide range of consulting services to meet your specific needs. Whether sourcing raw materials, evaluating product designs, or reverse engineering product defects contact MSR Labs for a free initial consultation.

Flammability Testing

flammability2 Nominated as the official cigarette tesing laboratory for the Commonwealth of Massachusetts, MSR Labs works closely with the state's Department of Fire & Safety to regularly audit cigarette manufacturers. This partnership allows the state to confirm cigarette burning characteristics are in accordance with newly established guidelines and do not present an increased inherent flammability risk. Additionally, MSR Labs conducts flammability testing for a wide variety of consumer products such as textiles, candles, toys and children's products amongst numerous others.

ATV Testing

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One of the most dangerous products sold in the United States, according to the Consumer Product Safety Commission (CPSC), are All-Terrain Vehicles (ATV's). In 2008, ATV's accounted for more than 135,000 injuries, of which 28% were operators under the age of 16. MSR Labs consults with manufacturers to develop & submit ATV Action Plans and fully certifies all ATV labeling, functionality & performance criteria according to CPSC guidelines.

Hard Goods

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Despite the overwhelming focus on new federal and state regulations for product safety over the last few years, another critical area of quality assurance testing is product performance. Testing physical and mechanical properties is essential to ensuring customer satisfaction. Furthermore, MSR Laboratories can benchmark your testing program against your top competitors.

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Industries Served

Retailers

The spotlight of bad publicity due to product recalls is something no retailer wants. Additionally the CPSIA requires retailers to make a good faith effort to ensure the products they sell are safe for consumer use and meet all applicable Federal requirements. How can you be assured that the product on your shelves is compliant – do you rely 100% on the test reports or certificates your vendors provided you? With millions of dollars in unsold inventory on your shelves, ensuring compliance to both in place and new, retroactive regulations can be a challenge for the largest retailers. “Bait-and-switch” still occurs even to this day, where the product tested in preproduction may not be what gets shipped to retailers. MSR can help by performing store audits of on-the-shelf product to make sure your suppliers are providing you with safe, compliant product.

Private label programs are another area MSR can help retailers. You are no longer just a seller, your name is on the product along will all the liability and associated responsibilities. MSR offers a full range of product testing to meet your needs on the arena of consumer product testing. Contact us today to find out how we can help you. Call 781-297-2030 or send us an inquiry.

Catalogs

Just because a consumer doesn’t buy a product face-to-face does not relieve a catalog company from meeting all applicable requirements for the products they sell. MSR services the catalog industry by helping them know whether or not they are offering a safe product to the end consumer. Additionally, new Federal legislation requires catalogs to provide appropriate warning labels when the product they sell requires choking hazard warning labels on the product itself. MSR also offers educational and training services to make sure your staff is up to speed on what they need to know when deciding whether or not to carry a product. Contact us today to find out how we can help you.

Manufacturers

MSR services manufacturers across the entire lifespan of a product. From the first sketches on a napkin, to forensic analysis of a sample a customer has returned with a complaint, MSR can provide the services you need as a manufacturer. Our range of services include Design Evaluations, Risk Assessments, Toxicological Evaluations, Pre-Production testing, Final Product Testing, Store Audits and analyzing returned products. We can help train your staff in the complex areas of quality assurance and regulatory compliance, or we can assemble a customized consulting package to allow you to outsource these responsibilities to us. Contact us today to find out how we can help you.